To be eligible for a return:
The item must be unused and in the same condition as received.
It must be in the original packaging.
A receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Certain types of goods are not eligible for return or refund:
Gift cards
Digital products such as IPTV subscriptions, activation keys, or downloadable software
Health and personal care items
Perishable goods (e.g. food, flowers)
Intimate or sanitary goods
Hazardous materials or flammable liquids/gases
Partial Refunds
Partial refunds may be granted in the following cases:
Any item not in its original condition, or missing parts not due to our error
Returns made after 30 days from delivery
Opened media items (e.g. CD, DVD, software)
Items with visible signs of use
Refunds
Once your return is received and inspected, we will notify you via email. We will also inform you whether your refund is approved or rejected.
If approved, the refund will be processed and applied automatically to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company — it may take time to post the refund.
Contact your bank — processing delays may apply.
If you’ve done all of the above and still haven’t received your refund, contact us at:
📧 contact@iptevi.com
Sale Items
Only regular priced items may be refunded.
Sale or discounted items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, please email us at contact@iptevi.com with proof and details.
Gifts
If the item was marked as a gift and shipped directly to you:
You’ll receive a gift credit for the value of the return.
Once received, a gift certificate will be emailed or mailed to you.
If it wasn’t marked as a gift or shipped to the gift giver first, we will refund the buyer.
Shipping Returns
To return your item, please contact us at contact@iptevi.com before sending any product back.
Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
If a refund is approved, the return shipping cost will be deducted from the refund.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
We do not guarantee that we will receive your returned item.
Need Help?
For any questions related to refunds, returns, or exchanges, please contact us at:
