FAQS

Frequently Asked Questions (FAQ)
When you subscribe to IPTEVI, you will receive login credentials (username/password or M3U URL) for your IPTV server, along with step-by-step instructions to set it up on your preferred device.
Your package includes access to thousands of live TV channels, VOD (movies & series), and 24/7 support to help you get started.
We aim to respond to all support inquiries as quickly as possible. In most cases, our response time is within a few minutes during working hours.
However, depending on the complexity of the issue, it may take longer. Rest assured, we always strive to solve your problem efficiently and professionally.
Our IPTV service is compatible with a wide range of devices, including:
– Android TV & Android Boxes
– MAG Boxes
– Formuler devices
– Smart TVs (Samsung, LG with apps like Smart IPTV or IPTV Smarters)
– iOS devices (iPhone, iPad using apps like GSE Smart IPTV)
– Windows/Mac (via VLC or IPTV players)
– Amazon Fire TV & Fire Stick
We provide installation guides for each device to help you get started easily.
You will usually receive your IPTV credentials via email within 5 minutes to 1 hour after payment.
During peak times (such as evenings and weekends), processing may take up to 2 hours.
If you don’t receive your subscription within this timeframe, please check your spam/junk folder or contact our support team.
Our IPTV service is specially tailored for the German market. We offer:
🇩🇪 Top German channels: Sky Deutschland, DAZN, ARD, ZDF, RTL, ProSieben, and more
🏆 Sports: Bundesliga, Champions League, Premier League, Formula 1, and more – available in HD & 4K
🎬 Movies & Series: Large VOD library with 220,000+ titles (German & international content)
📺 Also includes international channels:
– UK & US channels
– Turkish, Arabic, French, and Italian channels
– Kids, News, Documentaries, and Lifestyle
All in 4K / Ultra HD / Full HD quality depending on the source.
We offer a 30-day money-back guarantee — no questions asked.
If you're not fully satisfied with the IPTV service for any reason within the first 30 days, you can request a full refund.
Your satisfaction is our top priority. Just contact our support team, and we’ll take care of the rest.